Answer: If you cannot login to your new library account, first double check that you are entering the correct username and password. If it still does not work, try clearing your browser cache/cookies and attempt logging in again on the library Primo Page. If you receive invalid credential errors, contact the library for assistance. They can look up your account details, reset your password if needed, and troubleshoot any login issues. Be sure to provide your name, email address and any error messages you see to help them resolve the problem. Library staff will check in library system if there is a need to activate account for new users who are having trouble accessing library resources with their login credentials.